Shared Services Exchange

16 - 17 September, 2014

Hotels van Oranje, Noordwijk aan Zee, The Netherlands


Tackling higher value activities to drive transformation in finance shared services

We are delighted to announce that the 2014 edition of the Shared Services Exchange will take place 16 - 17 September in The Netherlands.

This annual event brings together senior business leaders from the business services sector across all industries throughtout Europe. This event is the chance to develop new and innovative strategies to deliver increased cost savings and greater value from their shared service centre and outsourcing operations.

The 2014 edition of the Shared Services Exchange is designed specifically for shared services and strategic business leaders, and it's designed specifically to help solve current challenges and optimise the next wave of opportunities. We work closely with the shared services sector to craft a programme that showcases best practice, inspires with new concepts, and tackles major industry challenges. But the Shared Services Exchange isn't just about the programme - this is truly an event that the participants define through their active involvement and contribution to the many discussion and networking elements of the event. The tailored programme and the outstanding speaker line up create an environment of thought leadership, innovative problem solving and industry collaboration that mean everyone leaves with robust business plans and the critical support & networks to take them forwards.

What distinguishes this event?

The Shared Services Exchange 2014 is not a typical conference.
The distinguishing features of this unique format are:

  • BrainWeave discussions
  • Exclusive senior level attendance
  • Strategic conference sessions including Case Studies, Roundtable Discussions and workshops
  • Customised itinerary
  • One-on-one business meetings

2013 Speakers Included:

 Oliver Wolff
Oliver Wolff
Head of Global Shared Services
Metro AG
 Derek Parlour
Derek Parlour
Commercial Director
National Rail Enquiries
 Kevin Devoy
Kevin Devoy
Head of Procurement Outsourcing
Centrica (British Gas)
 Kimberlee Harrison
Kimberlee Harrison
SVP, Global HR GBS, Finance
Deutsche Post DHL
 Gillian Rodgers
Gillian Rodgers
Head of Strategy, Global Functions and Business Service Centres
 Arnold van Boven
Arnold van Boven
Director – Finance and Accounting Operations
 Kayzad Hiramanek
Kayzad Hiramanek
Senior Vice-President Customer Service and Operations
ICICI Prudential Life Insurance
 Bjarte Bogsnes
Bjarte Bogsnes
VP Performance Management Development
 Christopher Lomer
Christopher Lomer
Director, Payroll Operations & HR Shared Services, EMEA
Avery Dennison
 Adriano Cito
Adriano Cito
VP Finance EMEA, General Manager Global SSC
KCI Medical
 Ewa Pogorzelska
Ewa Pogorzelska
Head of Business Solutions
Deutsche Bank
 Vishal Ahluwalia
Vishal Ahluwalia
Executive Director-UBS Group Operations, Head Offshoring/Outsourcing-Americas

Sponsors & Exhibitors
Confirmed 2014 Solution Providers Include:
Invest Lithuania
Multimedia Development Corporation (MDeC)
Media Partners
2013 Media Partners Included
EOA (European Outsourcing Association) France
The International Association for Contract & Commercial Management
Professional Outsourcing

  • Download the Shared Services and Outsourcing Infographic Download the Shared Services and Outsourcing Infographic

    The IQPC Exchange team has asked the Shared Services and BPO community about their concerns, priorities and the technologies they’re keeping an eye out for. View the results in an easy to digest, visual presentation.

    If you would prefer to receive a copy by email, contact us on and we’ll send a copy directly to you.

  • Improving Customer Experience in Complex Multi-functional Disciplines

    Paul Wickens is the Chief Executive of Enterprise Shared Services for the Northern Ireland Civil Service (NICS). He is a Deputy Secretary and sits on the Board of the Department of Finance and Personnel (DFP). The Shared Services and Outsourcing Exchange team met up with him recently to find out what his experiences have been in shared services in the public sector, current priorities, aspirations and future predictions.

Download the 2014 Solution Provider Brochure

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