Solution Providers FAQs

Answers to commonly asked questions

What others have to say

Excellent opportunity to network with similar mindsets and share challenges of experiences

- Global Director Shared Services, Alexander Mann Solutions

More testimonials

BrainWeave™ Discussions

Our signature BrainWeave™ sessions encourage discussion, debate and learning in an unscripted and informal setting.

Learn More

Solution Providers

2010 Solution Provider Brochure
» Download PDF

Lead Solution Providers

Solution Providers participating at the Shared Services Exchange™ 2010 include:

ADP Employer Services Europe

Website: www.europe.adp.com

Advantage xPO

Website: www.hirethinking.com

Advantage xPO delivers global talent acquisition and workforce management solutions to leading organisations around the world. With over 25 years of experience and a solid operational platform, Advantage utilises proven best practices and industry expertise to deploy leading solutions in Recruitment Process Outsourcing, Contingent Workforce Management, Business Process Outsourcing and Contractor Compliance.

BDO International

Website: www.bdointernational.com

As the world's fifth largest accounting network, BDO International combines global reach with strong personal relationships. That's what makes us different.

BDO International has over 44,000 partners and staff, over 1,000 offices operating in over 100 countries and a worldwide fee income of US$ 5.1bn.

Outsourcing International Compliance Services With our extensive international network,we help organisations manage local compliance needs, anywhere in the world. We'll take care of the financial infrastructure, leaving you to do what you do best - run your business .

Our market-leading local knowledge enables us to provide support ranging from operating local bank accounts, financial accounting, payroll and company secretarial administration to local and international tax and corporate finance advice. Most of our offices can also provide cheque signing and local director facilities as well as advice on setting up business in the most advantageous way.

Pragmatic and cohesive service delivery – internationally and locally The key to delivering a focused and timely service is effective co-ordination and collaboration. We will deliver:

Central planning, direction and control through our client relationship team
A designated client portal where you can monitor our progress
Timely and constructive feedback

See www.bdo.uk.com/services/advisory/business-outsourcing-and-advisory.html for further information.

Buck Consultants International

Website: www.bciglobal.com

Buck Consultants International is Europe’s leading independent business strategy and location consulting firm. With a dedicated staff of 70 consultants we are working from 8 offices across Europe and New York (USA). We have extensive experience in assisting worldwide operating companies in defining the optimal expansion and location strategy in Europe, the Middle East, including Russia and Northern Africa. With this experience and expertise we assist multinational companies in a cost-effective way in detailing key location issues as part of their future-oriented strategy. We are involved in amongst others geographical business modelling, assessing near- and offshoring opportunities, exploring new markets and defining an optimal expansion or (re)location strategy for all types of Shared Services Centres, Back Offices, Technical Support Centres and Call Centres.

Being completely independent, we use our in-depth knowledge on different locations all over Europe, Middle East and Africa (EMEA) covering all key aspects in the decision making process such as labour quality, availability and costs, legal aspects including labour regulations, infrastructure telecommunications, real estate market, the overall investment climate and the incentives and grants available.

A sample of BCI clients in finding suitable locations for their back office operations include amongst others ABN/AMRO, ADP, AMS, Barclays, Cabot, Cummins Business Services, Cytec, Dell, DHL, ExxonMobil, Ericsson, Hewlett-Packard, IBM, KPN Contact/SNT Nederland, Marriott, Microsoft, Motorola, NCR, Philips, SAP, Siemens, Sitel, Stream, Specsavers, Sykes and RSystems to name a few.

Capgemini

Website: www.capgemini.com/bpo

Capgemini is a leading provider of consulting, technology and outsourcing services. Capgemini provides its clients with insights and capabilities to achieve superior results through a unique way of working - the Collaborative Business Experience - and with its global delivery model called Rightshore, which aims to get the right balance of the best talent from multiple locations. Present in 30 countries, Capgemini reported 2009 global revenues of EUR 8.37 billion and employs over 90,500 people worldwide.

Capgemini’s expertise is recognized in Business Process Outsourcing (BPO) with a solution portfolio that spans Finance & Accounting, Customer Care & Intelligence, Procurement Services, Management Assurance Services, Human Resources and Knowledge Process Outsourcing services. As part of Capgemini’s Rightshore® delivery network, more than 8,500 BPO professionals provide services to clients worldwide 24 hours a day, seven days a week, in 36 languages, from centers located in Australia, Brazil, Canada, Chile, China, Guatemala, India, Poland, Sweden and the United States.

For more information, please visit: www.capgemini.com/bpo

CINDE

Website: www.cinde.org

The Costa Rican Investment Promotion Agency (CINDE) is a private, non profit and apolitical organization. During its 25 years, CINDE has attracted more than 200 companies to Costa Rica, including worldwide leaders such as: Intel, Procter and Gamble, Hospira, Baxter, St Jude Medical, Western Union and many others. European-based companies such as Aliaxis, British American Tobacco, AstraZeneca, and Teleperformance have chosen Costa Rica as a platform to access the entire world.

CINDE ranks among the Top 10 best-practice Investment Promotion Agencies (IPAs) worldwide, according to the 2009 Global Investment Promotion Benchmarking of the Investment Climate Advisory Service (FIAS) of the World Bank Group.

Some of the services provided by CINDE at no cost to the investing companies are:

1. Assistance in the site selection due diligence process by providing detailed information on the country and its advantages, and organizing customized investment agendas.
2. Meeting the investor’s needs, arranging meetings with: service providers, Government organizations, universities, Real Estate brokers, attorneys, accountants, industrial parks, and office parks.
3. Facilitating direct contacts and links with potential investors from North America and other countries through CINDE’s office in New York.
4. Once the company has established in the country, CINDE provides specialized support for strategic aspects geared to new operational expansion projects or promoting product diversification.

Cognizant

Website: www.cognizant.com

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, infrastructure and business process outsourcing services. Cognizant’s single-minded mission is to dedicate our business process and technology innovation know-how, our deep industry expertise and worldwide resources to working together with clients to make their businesses stronger. Cognizant has worked closely with large organizations to help them build stronger, more efficient, and more agile businesses. By leveraging highly flexible business processes, a seamless global delivery network and deep domain expertise, Cognizant delivers a better return on outsourcing. As a customer-centric, relationship-driven partner, we are redefining the way companies experience and benefit from global services via a unique delivery model infused by a distinct culture of high customer satisfaction. Cognizant has 50 global delivery centres and more than 64,000 employees as of June 30, 2009. A member of the NASDAQ-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and a member of the Fortune 1000 and is ranked among the top information technology companies in BusinessWeek’s Hot Growth and Top 50 Performers listings.

Concur

Website: www.concur.co.uk

Concur is the world’s leading provider of on-demand Employee Spend Management services. Concur helps organisations control costs by uniting online travel booking with automated expense claims, and streamlining invoice processing. Concur's suite of award-winning on-demand services allow companies to get up and running quickly so they can focus on what’s most important. By automating and optimising business processes, Concur delivers actionable business intelligence and rapid ROI, helping companies increase efficiency, control employee spend and drive down operational costs. Concur’s business travel and invoice solutions are trusted by thousands of companies and reach millions of employees worldwide

Ernst & Young

Website: www.ey.com

Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 144,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

The relationship between risk and performance improvement is an increasingly complex and central business challenge, with business performance directly connected to the recognition and effective management of risk. Whether your focus is on business transformation or sustaining achievement, having the right advisors on your side can make all the difference. Our 20,000 advisory professionals form one of the broadest global advisory networks of any professional organization, delivering seasoned multidisciplinary teams that work with our clients to deliver a powerful and superior client experience. We use proven, integrated methodologies to help you achieve your strategic priorities and make improvements that are sustainable for the longer term. We understand that to achieve your potential as an organization you require services that respond to your specific issues, so we bring our broad sector experience and deep subject matter knowledge to bear in a proactive and objective way. Above all, we are committed to measuring the gains and identifying where the strategy is delivering the value your business needs. It’s how Ernst & Young makes a difference.

Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit www.ey.com

Excell

Website: www.excellgroup.com

Excell is a leader in the delivery of advanced corporate voice and data solutions. Our Next Generation Network delivers feature rich, robust technologies to address your complex business and technology challenges.

Excell's dynamic team of industry professionals has been able to build the ultimate 21st Century Network, uncompromised. Excell is driving tangible operational benefits, comprehensive fiscal savings and competitive advantage to its Clients by integrating our network with complimenting technologies from the worlds leading systems vendors.

We see SIP trunks as paving the way to an all IP, all SIP world where businesses can work without geographical constraints, employees can contribute equally regardless of location, and everyone is reachable anywhere and anytime as long as there's access to an Internet connection. SIP trunking extends the notion of seamless connectivity within a business to customers, remote employees, anyone working outside the corporate network.

Our network was built to deliver voice services and therefore isn’t a data network adapted to cope with voice. Our data centres are connected directly into the core of both the BT and Cable & Wireless networks. Our own QoS enabled network runs with six nines (that’s 99.9999%) reliability which means that you benefit from our flexible, responsive and reliable services 24/7.

Our network and “service wrap”, enables a robust end-to-end solution that is setting the standards in the industry and destroying myths regarding the quality of service delivered by SIP and IP telephony.

Genpact

Website: www.genpact.com

Genpact is a global leader in managing business process and technology for large businesses. Our entire organization of over 41,000 employees is focused on process and engaged in improving client processes and driving business impact. We look at process as a science and our proprietary Smart Enterprise Processes (SEP℠) employs a scientific, highly granular approach to managing business processes.

Genpact couples its deep process knowledge, insights and best practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise G&A and industry-specific services, including:

Finance & Accounting
Procurement & Supply Chain
Human Resource Services
IT Infrastructure Services
Enterprise Application Services
Analytics & Research
Risk Management Services
Reengineering
Insurance and Banking Operational Solutions
Banking Operational Solutions
Healthcare and Pharmaceutical Operational Solutions

In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. Services are seamlessly delivered from a global network of centers in 13 countries to meet a client’s business objectives, cultural and language needs, and cost reduction strategy. Genpact’s client base is diverse in terms of industry, business size and process need. This diversity serves both the Company and client base in bringing broad, practical process expertise. Genpact’s proven strategy has been to grow with its clients with revenues coming from both new and existing clients. Clients include: AstraZeneca, BUPA, Cadbury, Ceridian, Delphi, eBay, GE, GlaxoSmithKline, Halifax Bank, Hertz, Hyatt, Johnson Controls, Kimberly Clark, National Australia Bank, Nissan, Renault, Serco, UCB, Walgreens, Wells Fargo, Wellpoint among others.

Grafton Employment Group

Website: www.grafton-group.com

Established in 1982 on Grafton Street Dublin, the Grafton Employment Group is the leading employment solutions partner in Ireland, the Czech Republic, Slovakia and Hungary and Poland. The Grafton Employment Group is so much more than just the sum of its parts. It is a group that allows you to work at a whole new level of engagement, a group that can create tailor-made employment solutions from our network of sector leading brands. Our approach allows our clients and candidates not just flexibility, but local market resources across the globe. With over 70 offices in 16 countries we offer something truly unique, a global network that is considered local, in each and every market we operate in. This we believe is as much to do with how we do business, as where we do business. We deliver a range of comprehensive end-to-end and contingent employment solutions to organisations across local, regional and global markets:

Recruitment Process Outsourcing
Human Resources Consulting
Vendor Managed Solutions
Volume Resourcing
FDI and Site Selection Consulting
Business Support Services
Contingent Recruitment
Specialist Permanent Recruitment
Executive Search
Leadership Development
Talent Monitoring and Mapping
Employer Branding

Our clients are multi-national organisations, public and private sector bodies and small and medium enterprises across the world. We have a world wide database of over 1 million candidates and an organisational turnover of €120 million. Our network is wholly owned which means that we must work harder for our clients and candidates to retain and reinforce our professional standards and reputation.

CORFO/Invest Chile

Website: www.hightechchile.com

In 2000, CORFO launched Invest Chile, a program designed to promote and attract IT and BPO investments to the country. The program supports the installation of businesses such as shared service centers, call centers and technical support centers, software development centers, electronic integration and assembly operations. We have a vast range of services for investors and a full variety of grants for setting up a project.

Invest Lithuania

Website: www.businesslithuania.com

Invest Lithuania is a non-profit organization owned by the Ministry of Economy of the Republic of Lithuania and the main national institution in charge of attracting foreign investment to Lithuania, as well as developing the attractive economic image of the country abroad.

Invest Lithuania provides fast and efficient support for starting and implementing a business in Lithuania by:

Providing information and consulting on the investment conditions and opportunities on the Lithuanian market
Making analyses on local offerings and providing benchmarking services to investors
Searching for matching investment and business partners and building reliable contact networks for project development
Guiding through the investment location (sites/buildings) selection process, and arranging company visits
Providing investment aftercare
Maintaining public relations with Lithuanian and foreign mass media
Organizing advertising campaigns and promotional events, preparing promotional materials and taking care of their distribution

The Invest Lithuania invites foreign businesses to use the opportunity to expand their activities into the Lithuanian market, a gateway to the European Union and the markets in the East!

JPD Financial

Website: www.jpdfinancial.org

For over 25 years JPD Financial has been working on behalf of our customers to research and uncover money that would otherwise be lost in today's automated systems and written off due to accounting error. We provide both Supplier Credit Recovery and computer based AP auditing which maximises the potential recoveries for our customers. In addition to this we also give detailed analysis and ongoing process improvement recommendations to help you reduce future errors.

Our unique Supplier Credit Recovery service means that we increase the money we find for you by working with your suppliers to research credits, overpayments and misapplied or duplicate payments that appear on their receivable records; but may not appear in your payables system or on the standard statements your company receives. Hence we find money that would not be picked up by traditional AP audit companies, resulting in a greater amount of money going to the bottom-line.

With offices in the US and Europe we are able to accommodate the needs of multi-national companies and organisations; particularly those that have shared service centre operations. JPD work on a contingency basis, there are no upfront fees and minimal requirement for involvement from our customers as all day-to-day activities are carried out by us at our premises.

In this economic climate where cost cutting is a necessity, many of our customers have selected us to supplement the service provided by their existing AP auditors and maximise their potential for cost saving and reducing processing errors.

Lean Horizons

Website: www.leanhorizons.com

Lean Horizons Consulting (LHC) brings integrated Operational Excellence competencies to its clients to help them achieve enterprise wide performance transformations. Our structure and focus is driving “Speed to Value” using Lean for high performing companies in the following industries, Shared Services, manufacturing, hi-tech, energy, consumer products, private equity, pharmaceutical and bio-technology sectors. LHC provides services to clients across all functional disciplines and throughout all phases of maturity of Lean deployment, from teaching the basics to early phase companies to advanced Lean enterprise wide business solutions for late phase companies. Specific areas of expertise include: Strategic deployment methodologies, Lean and Six Sigma tool training, Business Process optimization, Cultural and Change management, Ideation & Innovation, Customer Experience Management, and Lean Supply Chain. Lean Horizons fields a force of internationally experienced industry professionals each of whom has a direct lineage to the Toyota Production System, lending a unique combination of explicit and tacit knowledge to lean performance transformations.

Mazars

Website: www.mazars.com

Mazars is an international, integrated and independent organisation, specialising in audit, accounting, tax and advisory services. Mazars is one single partnership, with a European core, operating across 50 countries and employing over 10,500 professionals. Together with correspondent offices and the Praxity Alliance these figures rise to 73 countries and 23,500 professionals. We have a unique client base of international blue chip companies. Notably we audit more Fortune 500 companies than any other firm outside the Big four and have significant experience of Shared Services platforms.

We bring the following to the participants in the Shared Services Exchange:

We deliver cross border solutions with no hassle and with clear global responsibility of the engagement leader
We are solutions orientated and bring a commercial standpoint to highly technical issues
We are independent and not afraid to speak our mind
We deliver value for money

Meridian

Website: www.meridianglobalservices.com

Meridian Global Services core business is focused on providing a range of Travel and Expense (T&E) processing, compliance and consulting services together with international VAT services to over 15,000 clients worldwide.

Meridian offers a unique expense management solution, Expenseflo. Meridian’s Expenseflo service provides the COMPLETE expense management solution comprising of an Expense Management System (EMS), an Audit function and a VAT Recovery Service. Expenseflo will maximise your company’s savings and ensure you get more from your travel budget adding additional savings of up to 6%.

Our expense management service:

Minimises expense-handling process costs
Provides full reporting of expenses
Maximises employee expense compliance
Integrates seamlessly with card provider, ERP and accounts payable systems
Maximises VAT recovery – a business in which Meridian is the world leader

MSC Malaysia

Website: www.mscmalaysia.my

MSC Malaysia is the national Information and Communication Technology (ICT) initiative spearheaded by the Malaysian Government to develop and promote the ICT industry. A test-bed for the global ICT industry, MSC Malaysia provides a conducive enabling environment designed to facilitate companies to harness their full potential.

With its ideal business environment coupled with availability of talent resources, MSC Malaysia has attracted participation from major global ICT companies to develop and host their leading-edge technologies in the designated MSC Malaysia Cybercities. MSC Malaysia also provides the ideal growth environment for Malaysian ICT SMEs to transform themselves into world-class companies.

Steering the development of this initiative is Multimedia Development Corporation (MDeC) a government implementation agency set up as a company to drive the MSC Malaysia vision of an innovation-led, knowledge-rich and progressive society and nation.

NorthgateArinso

Website: www.northgatearinso.com

NorthgateArinso is a leading global Human Resources software & services provider offering innovative HR business solutions to employers of all sizes, including Global Fortune™ 500 companies and many Public Sector organizations.

Our vision is simple: we want to be the trusted partner of HR decision makers for improving HR service delivery through smarter processes and more efficient technologies. We help HR executives optimize their HR service delivery through smarter process and more efficient technology, supporting key HR areas such as workforce administration, payroll, benefits, recruitment, learning, and talent management.

NorthgateArinso’s 5,000 employees are dedicated to HR excellence through strategic business consulting, best-of-breed software solutions, outsourcing services and systems integration. NorthgateArinso has offices in 31 countries on 5 continents.

PRGX

Website: www.prgx.com

PRGX is a business analytics and information services firm. We are pioneering a new suite of services called Profit Discovery. The focus of Profit Discovery is improving our clients' financial performance via a combination of audit, analytics and advisory services. The core capabilities used to deliver these services include data mining, procure-to-pay business process expertise, and our knowledge of finance operations.

In our legacy audit business, we analyze 1.5 million data files each year to identify client overpayments to suppliers, thereby improving client profits. As part of our new strategy, we have launched business analytics and advisory services that use the 4 petabytes of data clients already entrust us with to discover more profits hidden in their procure-to-pay processes. So, Profit Discovery covers the past, present and future of our clients' profits.

SAP

Website: www.sap.com

As the world's leading provider of business software, SAP delivers products and services that help accelerate business innovation for our customers. We believe that doing so will unleash growth and create significant new value – for our customers, SAP, and ultimately, entire industries and the economy at large. Today, approximately 92,000 customers in over 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organisations. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide .

SAP’s holistic approach to shared services combines business and solution consulting expertise, proven best practices, and unmatched SAP software solutions in a custom-made and complete package. SAP stands by your side to help you and your company capture full value from your shared services initiatives. We know how to smooth the way for continuous improvement and sustainable success.

Swiss Post Solutions

Website: www.swisspostsolutions.com

Swiss Post Solutions is a subsidiary of Swiss Post and a partner you can put your trust in. As a recognised specialist in the provision of outsourced mailroom, document processing and business process outsourcing solutions, we have only been able to succeed because of our unwavering focus on our customers and their changing needs. We offer a comprehensive range of services so you need look no further for a partner to manage your corporate information. Whether managing document input or output services, delivering e-commerce solutions or delivering tailored solutions, you will find we are a partner to rely on. With some 5,500 people working for us across Europe, North America, the Middle East and Asia and with access to an extensive partner network we can offer you access to a logistics network that spans the globe.

Private and Public sector organisations have chosen to outsource their physical and digital document processing needs to us, utilising our capability to deliver services on, near or off-shore. By applying our knowledge and experience we have delivered significant business value to our clients by transforming their business processes and how they capture, apply and manage their corporate information.

Transparent

Website: www.transparent.nl

Transparent is a highly specialized Working Capital Recovery company. We conduct AP audits, Data Analysis Advise and VAT recoveries for only one reason: Recover lost money from our clients on No-Cure No-Pay basis. Our clients range from medium size local companies to multinationals for whom we perform global audits. Due to our headquarter base on mainland Europe we speak most languages and understand subtle local issues and finesses. Our reference list is something we are proud of. We continue to create pure Win-Win situations for all parties involved.

Headquartered in The Netherlands with offices in : Belgium, France, UK, Italy and the USA.

TMF

Website: www.tmf-group.com

Working out of 87 offices in 66 countries, TMF Group is the world's leading independent provider of corporate compliance outsourcing solutions. Services include: financial administrative services, legal administrative services and HR administrative services. TMF services all industries, and over the years has formed specialized teams that have significant experience in supporting different niche sectors, including structured finance, funds, real estate investment, sustainable energy, and IP licensing and collection.

Through our genuine global network we can provide local specialist expertise combined with centralized coordination and a single point of contact.

Solution providers at the Shared Services Exchange™ 2010 are selected based on the requirements and interests of Shared Services professionals. The following solution provider categories are being sought for this Exchange for business meetings with our delegates.

For more information on Solution Provider opportunities, please call +44 207 368 9709.

Solution Provider categories

The solution providers and shared services organisations at the Shared Services Exchange are selected based on the requirements of attending delegates. We are currently accepting solution providers who have expertise in the following categories: