Programme Day One: Monday, 27th September, 2010
8:30 – 8:40
Vagn Hansen
Former VP of Finance, Finance Operations
Shell International Ltd
Chair’s Opening Remarks
SSC Vision: Moving up the value chain
As Shared Services Centres strive to move away from being ‘just’ transactional centres and grow as strategic business partners, each centre will need to clarify their SSC vision before they can add value. What do they mean to their customer and what is the organisation’s strategic goal? Are they support functions for cost reduction and process automation or advisory services and centres of excellence? This session will holistically explore where we can take Shared Services in the next 5 years.
- Organic Growth: Positioning your SSC for the upswing
- Creating a partnership with a customer-driven centre
- Adding value through multi-functional services
- Establishing your SSC as a profit centre
9:30 – 10:20
Valerie Philips
Global Quality Leader non-IT Shared Services and Director OE
Credit Suisse
Leadership operational excellence on a global scale
There have been significant indicators that Shared Services Centres have driven process excellence across multiple functions and industries plus helped organisations leverage global operating processes and governance models, but what next? The challenge for many SSC’s is to continually improve and embed operational excellence on a global scale. Driving efficiency, productivity and process improvement takes a certain type of leadership. This session will explore best practice strategies to achieve continuous improvement and leadership skills required to implement such change:
- Leadership skills and enabling change
- Outlining the governance infrastructure
- Reviewing lean automation as a continuous improvement focus
- Taking a look at Six Sigma simulation tools to develop SSC’s
10:40 – 11:10
11:10 – 11:40
Business Meeting
Business Meeting
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BrainWeave™
Meeting Recruitment Needs in Emerging Markets
Led by
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11:40 – 12:10
12:10 – 12:40
Business Meeting
Business Meeting
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BrainWeave™
Emerging Markets: Costa Rica platform to the world (A case study will be presented)
Led by
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SSC Growth Roadmap
As purse strings are tightened from the top, quick wins have become an essential part of Shared Services Centre’s strategy as they seek to remain cost effective and competitive. However it is now imperative that SSC’s consolidate past gains and plan future initiatives creating long term value. This session evaluates adding value through extended service delivery and key approaches in deciding the key scalability of Shared Services. What are the factors you need to take into account when looking regionally, nationally or internationally?
- Cost models: Silo vs Multifunctional centres
- Cost models: Geographic and Function scale
- Tools and approaches for long term value decisions and quick wins
- Which value added services offset costs?
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Masterclass
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Masterclass
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Word perfect: Defining the BPO contract to suit your business needs
Leveraging additional value through outsourcing is already a given but what if your contract is too rigid to adapt to your needs as a customer? This session gives a practical review of BPO contracts and examines key best practices for the future.
- Examining BPO strategies and agreements across Shared Service Centre’s
- Key negotiation skills
- What implications will On Demand Services, Saas (Cloud Computing Services) have on BPO service level agreements?
Nigel Edwards
Vice President & Head of BPO Europe
Cognizant
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TMF Group, providing the last piece of the puzzle: Global reach, central coordination, local delivery
There is a continuing trend to 'go global' as companies are setting up SSCs all over the world with central functions. Given the increasingly complex legal and regulatory environment, do you understand the local regulatory and governance requirements? Are you confident that your SSCs are meeting these local requirements in every country?
This session will outline the benefits and risks of outsourcing locally and how to coordinate centrally with local delivery. You will hear how a global provider can offer local expertise in a variety of business processes including HR, payroll and accounting to ensure you meet the local reporting requirements
Maria C. van der Sluijs- Plantz
CEO
TMF Group
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Track A
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Track B
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Assessing your outsourcing strategies
Finding a balance between outsourced and captive services has long been thought of as the perfect formula in creating a competitive cost saving Shared Service. So why are some SSC’s reviewing Insourcing? Pressures from above have certainly driven Shared Service executives to be more cautious in their outsourcing choices. This session reviews outsourcing assessment best practices and evaluates what the key components to a successful outsourcing relationship are:
- Reviewing potential teething problems
- Innovative vendor management strategies
Gary Edwards
Head of Contract Management
Novartis Shared Services
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Implementing a new dynamic SSC service partner model and governance structures to successfully deploy change management during hard times
The last couple of years has seen SSC’s need to become far more flexible and agile than originally intended as a process reengineering and/or cost reduction driver . The faltering economy meant that SSC’s had to adapt their own commercial and operating strategies to deal with reduced workforces, tighter budgets and faster technology change. This session looks at how SSC’s reacted, projects that had to be shelved and how they are now positioning themselves for any further downswing, or the next upswing, and preparing aggressive growth strategies:
- Review the impact on process engineering, operational models and new technologies
- Adapting culture and mindsets to meet shifts in business needs
- Flexible strategies to react to bad economies
Guy Mercier
MD
3S Solvay
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15:50 – 16:20
16:20 – 16:50
Business Meeting
Business Meeting
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BrainWeave™
Adopting six sigma to meet your continuous improvement needs – Led By
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16:50 – 17:20
17:20 – 17:50
Business Meeting
Business Meeting
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BrainWeave™
Shared services 2.0: financial close by Shared Service Organizations
– Led by
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Extended Service Delivery Roundtable Discussions
Join these topic specific roundtable discussions to benchmark, learn and debate with your peers, on a topic that is a priority for you.
HR
Becoming a centre of Excellence and assessing new services for a HR shared service centres:
- Recruitment / Comp & Ben
- How significant are the cost savings related to ESS 2.0?
Sergei Polianski
Global IT Shared Services Director & Centre of Business Excellence Lead
JTI
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Procurement
Driving down costs with multi -sourcing procurement strategies:
- Diversifying suppliers to minimise risk
- Global Sourcing best practices
Heather Rodgers
Chief Procurement Officer
Centrica
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Audits & Compliance
Effectively executing successful audits for SSC transparency and additional business value:
- Establishing audit teams
- Compliance across SSC functions
David Herbinet
Partner
Mazars
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Effectiveness and Efficiency
How to become world class in effectiveness and efficiency
- First reduce and automate, only then offshore or outsource
- Attracting best in class employees is crucial
- Each CFO should have spent some years in a SSC
- A fully standardized ERP environment is paramount
- A shared service organization (SSO) should not “serve” but “challenge”
- A split up in process responsibilities is a recipe for disaster
Paul Smits
Director Shared Services Organization
KPN
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Contract Management
Using SSC concepts to overcome traditional organisational politics in contract management
- Approaches to reducing working capital and improving cash flow with successful contract management
Tim Cummins
CEO
IACCM
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How to optimise transition to global shared services?
- Key points on the journey - importance of the onshore support, induction of SSC's staff, KPI's measurement
- Move from Shared services to Operations: what does it imply and when to implement it
Olivier Guitton
Vice President, Finance Shared Services, A&R
Bombardier Transportation Group
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Data Management
Becoming a centralised operation for company data management and best practices.
- Process design and integration optimisation
- Data management ECM solutions
- Document Management technologies
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Commercialising your SSC
Strategies for turning your shared service centre into a profit centre
- Decision process to commercialise or not?
- Technologies to drive automation
Michael Smyth
Head of Financial Shared Services
Dell
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Networking Evening Dinner
[ Request an Invitation ] • [ Next: Day Two: 28th September, 2010 ]